Contact Apostille Depot for Fast, Reliable Apostille Service
Need to reach an apostille service that answers the phone and reviews your documents before you pay? You are in the right place. Contact Apostille Depot by phone, email, or the form on this page, and a real member of our Tewksbury, Massachusetts team will help you authenticate your U.S. documents for use in more than 120 countries. We serve every U.S. state, and most clients work with us entirely by mail and email.
Phone, email, office, and hours
Office hours
Monday to Friday
9:00 AM to 5:00 PM ET
FBI report apostilles handled 100% remotely.
What happens when you contact us
Most people reach out because a foreign government, university, employer, or consulate asked for an apostille and the process is unfamiliar. That is exactly what we handle every day. When you contact our apostille service, you are not dropped into a ticket queue. You talk with someone who knows the rules for state documents, federal documents, and the embassy legalization route, and who can tell you in plain language what your specific document needs.
The first thing we do is review your document for free. Before you pay anything, we confirm whether it is eligible for an apostille, whether it is the correct certified version, and which authority it has to go through. This single step prevents the most common and expensive mistakes, like sending a federal document to a state office, or apostilling a document too early for a destination that wants a recent issue date. Send us a clear photo or a scan, tell us the destination country, and we will respond with the exact path, the timeline, and the price.
If you are ready to begin, you can skip ahead and start your apostille application online. If you still have questions, keep reading. This page covers every way to reach us, how to send your documents, what to include, where we are located, how long things take, and answers to the questions clients ask most.
How to contact our apostille service
Call us
The fastest way to get an answer is to call (978) 424-4629 during business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern. If your deadline is tight, say so. We handle rush and expedited orders and can tell you on the call whether your timeline is realistic. A second line, (978) 851-0199, and a fax at (978) 851-0531 are also available.
Email us
Email info@apostilledepot.com any time. Email is the best channel for sending a document for free review, because you can attach a scan or photo. We usually reply the same business day. If you email after hours or over a weekend, you will hear back the next business morning.
Use the form
The inquiry form near the bottom of this page lets you send your name, phone, email, the service you need, and a short message, and you can upload your document right there. It is the simplest option if you prefer not to open your own email client.
Browse the knowledgebase
If you would rather research first, our online knowledgebase answers common questions about timelines, requirements, and document types at any hour. Many clients find their answer there before they even reach out.
Free document review and consultation
Our free review exists because guessing is expensive. Foreign offices reject documents over small details: the wrong certified copy, a missing notarization, an out-of-date issue, or the wrong authority. Each rejection means weeks of delay and often a second government fee. We would rather catch the problem before you spend a dollar.
Here is how the review works. You send us the document and tell us where it is going. We check three things: whether the document is eligible for an apostille, whether you are holding the correct version, and whether your destination country accepts an apostille or needs full authentication and consular legalization. Then we send you a clear answer with the right next step, the realistic timeline, and the price. There is no charge and no obligation to order.
To get the most accurate review, include the destination country and the purpose, such as residency, marriage, work, study, or business. The same birth certificate can have different requirements depending on whether it is headed to Spain for a Golden Visa or to Mexico for a wedding. The more you tell us, the more precise our guidance.
Where and how to send your documents
Once your free review confirms the path, you send us the document so we can process the apostille. For state-level records like a birth certificate, marriage certificate, or death certificate, mail the certified original or certified copy using a tracked courier. We recommend FedEx or UPS. The post office is cheaper, but it is less reliable for records you cannot easily replace. Send to:
Apostille Depot
1215 Main St, Unit 115
Tewksbury, MA 01876
United States
FBI background checks are different
You do not mail an FBI background check. Email the PDF to info@apostilledepot.com and we handle the federal apostille remotely. Nothing physical needs to change hands, which is why FBI report apostilles are a fully remote service.
Include a return method
Tell us how you want your completed documents returned. We ship worldwide by the courier you choose, and you can also pick up in person at our Tewksbury office. If you are sending from outside the United States, include a prepaid return label or ask us to arrange return shipping.
Apostille or authentication: we tell you which
One of the most common questions we hear is whether a document needs an apostille or full authentication. The answer depends entirely on the destination country, and getting it wrong is the most expensive mistake people make on their own. When you contact us, this is the first thing we sort out.
If your destination is one of the 120-plus countries in the 1961 Hague Convention, an apostille is all you need. It is a single certificate, accepted with no further embassy step. Most personal records, like a birth or marriage certificate, are apostilled by the state that issued them, while federal documents, like an FBI background check, are apostilled by the U.S. Department of State.
If your destination is not a Hague member, such as the United Arab Emirates, Qatar, or certain documents bound for China, an apostille will be rejected. Those documents need authentication followed by consular legalization at the country's embassy. That route has more steps, more fees, and longer timelines, and we handle the whole chain for you. Tell us the country and we confirm the path before you spend anything. Read the full comparison on our apostille services page.
What to tell us when you contact us
You do not need to have everything figured out before you reach out. That is our job. But the more of the following you can share, the faster we can give you an exact answer and price.
- The type of document, such as birth certificate, marriage certificate, FBI report, diploma, transcript, power of attorney, or corporate record.
- The destination country, so we can confirm whether you need an apostille or full embassy legalization.
- The purpose, such as residency, dual citizenship, marriage abroad, study, work, or a business filing.
- Your deadline, if you have one, so we can recommend standard or expedited handling.
- Whether you need a certified translation, which many countries require alongside the apostille.
- How you want the finished documents returned, and the return address.
If you are not sure about any of these, ask. Confirming the right destination requirements before you order is the single most useful thing we do, and it costs you nothing.
What happens next
We review
We confirm your document is eligible and correct, and identify the right authority and path, at no cost.
You apply
You place the order online and add notary, translation, or return shipping as needed.
We process
We file with the state or the U.S. Department of State and add legalization for non-Hague countries.
You track
You follow every stage in our online portal and receive your documents by your chosen courier.
An apostille service near you, wherever you are
Our office sits in Tewksbury, Massachusetts, in the Boston suburbs, and we serve clients in all 50 states and the District of Columbia. You do not need to live nearby to work with us.
Greater Boston and Massachusetts
If you are local, you can drop off and pick up in person. We regularly help clients from Lowell, Andover, Burlington, Woburn, Cambridge, Waltham, Worcester, and across Massachusetts who need a Secretary of the Commonwealth apostille.
New England
We serve New Hampshire, Maine, Rhode Island, Connecticut, and Vermont. Documents issued in those states are apostilled by their own Secretary of State, and we coordinate each one for you.
Every other U.S. state
From California and Texas to Florida and New York, we process apostilles for documents issued anywhere in the country. Most clients send documents to us and receive them back by courier without ever visiting the office.
Wherever your document was issued, we know which office handles it. Federal documents, like FBI background checks, go through the U.S. Department of State, which we file regardless of where you live. Learn more about the difference on our apostille services page.
Pricing and turnaround at a glance
We keep pricing simple and include the government fee in every package, so the number we quote is the number you pay. Our Economy apostille is $149.95 with delivery in one to three weeks. Express is $199.95 with delivery in one to five business days for state documents. FBI report apostilles are $199.95 and take two to six weeks through the U.S. Department of State.
Non-Hague authentication with embassy legalization is quoted per case, because consular fees and timelines vary by country. Every order includes the free document review, an online tracker, and 24/7 customer support. Processing times are estimates set by the issuing authorities and shipping carriers, and we always give you the realistic window before you order. For the full breakdown, see our pricing and process page.
Certified translation in more than 100 languages
Many countries require a certified translation alongside the apostille. Rather than send you to a separate vendor, we pair translation with your order so everything arrives together and matches. Our certified and notarized translation covers more than 100 languages, including Spanish, Portuguese, French, Italian, Greek, Arabic, and Mandarin. When you contact us, mention the language you need and we will quote the translation with the apostille as a single package.
Common reasons people contact Apostille Depot
American expats
Moving to Spain, Portugal, or anywhere abroad and need an apostilled birth certificate and FBI report for a residency file.
Golden Visa applicants
Investing in Portugal, Greece, Spain, or the UAE and need documents authenticated on a strict, recent timeline.
Couples marrying overseas
Marrying in Italy, Greece, or Mexico and need an apostilled birth certificate, single status affidavit, and translation.
Businesses and students
Authenticating articles of incorporation and powers of attorney, or apostilling diplomas and transcripts for study abroad.
Whatever your reason, the first step is the same. Reach out, send the document, and let us confirm the path for free. Read more about our team on the about us page.
Documents we authenticate
We apostille and authenticate personal, academic, legal, and corporate documents. If yours is not listed, ask us. We handle a wide range of public records.
Power of attorney
Property, banking, and legal representation overseas.
Corporate records
Articles of incorporation and certificates of good standing.
Single status affidavit
Proof you are free to marry, required by many venues.
Visit our Tewksbury, MA office
We are easy to reach from Lowell, Andover, and the I-93 and Route 38 corridor in the Boston suburbs. If you prefer to hand your documents over in person, call ahead so we can have someone ready to review them with you.
Our response times
We aim to reply to every call, email, and form during business hours the same day. Messages that arrive overnight or on a weekend get a response the next business morning. Once your documents are in process, you do not have to chase us for updates. Our online portal at apostilledesk.com shows the current stage of your order at any time, and we notify you by phone or email at key milestones, including when the government office returns your apostille and when your documents ship back to you.
Contact form and free review request
Fill out the form with your name, email, phone, the service you need, and a short note. You can upload your document for a free review right here. A member of our team will reply quickly, usually the same business day.
Contact and apostille FAQs
How do I contact Apostille Depot?
Call (978) 424-4629, email info@apostilledepot.com, or use the form on this page. Our office is at 1215 Main St, Unit 115, Tewksbury, MA 01876, open Monday to Friday, 9:00 AM to 5:00 PM Eastern.
Can you review my documents before I order?
Yes, and it is free. Email or upload your document, tell us the destination country, and we confirm whether it is eligible, flag any issues, and give you the correct path before you pay anything.
Do you serve clients outside Massachusetts?
Yes. We serve all 50 states and the District of Columbia. Most clients work with us entirely by mail and email, wherever they live.
Where do I mail my documents?
Send state documents by FedEx or UPS to Apostille Depot, 1215 Main St, Unit 115, Tewksbury, MA 01876. For an FBI report, email the PDF instead. Nothing is mailed.
How fast will you respond?
We reply to calls, emails, and form messages the same business day during office hours. Messages received overnight or on weekends are answered the next business morning.
How long does an apostille take?
State documents take one to three weeks on Economy and one to five business days on Express. FBI report apostilles take two to six weeks. Non-Hague legalization takes longer and is quoted per case.
How much does it cost?
Economy is $149.95 and Express is $199.95, both with the government fee included. FBI report apostilles are $199.95. Multi-document and corporate orders are quoted on request.
Can I track my order?
Yes. Once we receive your documents, you can follow every stage at apostilledesk.com, and we notify you by phone or email at key steps.
Can you translate my documents too?
Yes. We provide certified and notarized translation in more than 100 languages and can attach it to your apostille order so everything arrives together.
My country is not in the Hague Convention. Can you help?
Yes. For non-Hague countries we handle Department of State authentication and embassy legalization. Tell us the destination and we will confirm the right route.
Can I visit your office in person?
Yes. You can drop off and pick up at our Tewksbury office during business hours. Call ahead so we can have someone ready to review your documents with you.
What should I include in my message?
Tell us the document type, the destination country, the purpose, your deadline, whether you need translation, and how you want the documents returned. The more detail, the faster we can quote you.
Why people choose to contact Apostille Depot
You are handing over your most sensitive records, so it matters who is on the other end. Apostille Depot is a licensed, insured business with a real office in Tewksbury, Massachusetts, not an anonymous website. We have processed apostilles and authentications since 2012 for more than 2,200 individuals, families, and businesses, and we work directly with state Secretary of State offices and the U.S. Department of State.
When you reach out, you get straight answers about timelines and costs, the government fee included in a single published price, a free review before you commit, and a quality control check on every order so your document is accepted the first time. If something is unusual about your case, we tell you, rather than letting you find out after a foreign office rejects your paperwork. That is the difference a real, reachable apostille service makes. Learn more about the people behind the service on our about us page, or browse everything we do on the apostille services page.
Let us handle your apostille from here
Reach out with a question, send a document for a free review, or start your order now. We manage the entire process from notarization to apostille to worldwide delivery, so your documents are accepted abroad the first time.